Frequently Asked Questions

All you need to do is-
a) Select the destination country you are shipping to
b) Key the weight of the package
c) Select the pickup date and time. Confirm your booking and checkout with Paynow or credit card.
d) Print out the airwaybill, attached it to your package and wait for collection.


We will need more details from you including the exact dimensions of the package which is very important to ensure you pay the correct price to have your item shipped.

Please also provide description and value of the goods inside your package. This is important when booking your shipping, as the shipping carrier need to know exactly what is going through their delivery network as do Customs overseas. Please be sure to add accurate details to get the correct shipping costs for your parcel, failure to do so can result in the item being returned or held up.

You can reach us by Whatsapp Message only at 6906 0553 or email to simplyparcelsg@gmail.com

You should ensure your parcels are packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses.
- Use a sturdy, heavy-duty double wall cardboard box to prevent any damage to the goods inside.
- Wrapped the items separately with bubble wrap. Fill out any spaces in the box with polystyrene chips.
- Seal any openings of the box with layers of tape to ensure the box does not open.
- If you're re-using a cardboard box, ensure that ALL the old stickers and labels have been removed, particularly stickers relating to hazardous materials. Packages marked with hazmat stickers may be returned or destroyed.

Shipping labels must always be applied on the outside of the package. We suggest inserting a second copy of the label inside the box, so in case the external copy comes off by accident, the carrier will still be able to deliver the goods.

- Print the label a normal sheet of paper and apply it to the package with adhesive tape.
- Make sure you use a strong, transparent adhesive tape that does not cover the data on the label and the barcodes on the waybill.
- You can also write additional information on the box with a pen, such as the recipient's phone number, but remember to always affix the shipping label to your parcel shipment.

Yes. Follow the guide as below.

Envelope	A4 size only Envelope weight less than 0.5 kg
Parcel Dimension	Not more than 121 cm on the longest side Not more than 330 cm in Length + Girth [length + (2 x width) + (2 x height)]
Parcel Actual Weight	Not more than 30kg in actual weight for each parcel

We treat documents the same way as any other package. A4 envolope can be declared as 30 x 24 x 1 cm, and a volumetric or actual weight less than 0.5 kg. For documents sending, the shipping charge is flat rate for documents under the dimension and weight limit.

We do not offer packaging service now. We pre-negotiated for the best shipping rates and pair you up with shipping carrier who can collect and deliver your parcel. You will need to have your item packaged and boxed up ready to go when the carrier comes to make the collection from you.

The charges are based on the actual weight or volumetric weight of the parcel whichever that is greater.

Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. Length x width x height (in cm) then, divide this amount by 5000.

While your package may not weigh much, the package's large dimensions might result in the volumetric weight exceeding the actual weight. This can result in huge differences in shipping costs. Choose the appropriate parcel box to house your item to lower your shipping cost.

For delivery in major cities, it usually takes 1-3 working days to complete the delivery from the collection date. It might take longer if an address is categorised as out of delivery area (ODA), which may take 3-5 working days. Kindly refer to the shipping carrier service info for more accurate information.

Yes, you can track the package you have sent using the 'Track My Parcel' tab on the homepage of SimplyParcel. You can also track your package on the shipping carrier's website.

First, all items that are shipped into any country are inspected and cleared by the Customs of that particular country. Providing the item cost is usually required by law for most countries, as it is necessary in calculating how much import taxes or duties you will need to pay.

Second, we will not be able to insure you unless you provide your item cost.

All deliveries come with basic protection coverage provided by the shipping carrier. You may opt for additional protection coverage for your shipment through Simply Parcel provided by the shipping carrier at the point of transact, or you may wish to secure an insurance coverage through 3rd party shipping insurance on your own. (refer to Terms & conditions - Additional Protection Coverage)

To be eligible for a damage claim, you have to opt for additional protection cove when making your shipment order.

Shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment items while in transit. It does not include coverage for shipment delays.

Loss or damage under the following conditions will not be compensated and covered:
- any occurrence that is not within SimplyParcel or the service provider's reasonable control;
- Act of God;
- Consequences of war;
- Insufficient, improper or incorrect packaging and/or labelling packaging; and
- Shipment with prohibited and non-insurable item(s)/content(s).
- For items not shipped in a box (e.g. luggage, suitcase), the outside casing is considered the shipping container and will not be insured.

Please take note that you need to prove actual damages, and shipping carrier will not cover damages resulting from inadequately packed shipments. (refer to Terms & conditions - Additional Protection Coverage)

You may check out the prohibited items list (refer to Terms & conditions - Prohibited Items) and/or the carrier's prohibited list. The prohibited items include but is not limited to the list. As each country may differ slightly in their custom clearance, it is your responsibility to ensure the items does not infringe the custom's regulation.

If you are shipping a package internationally, it could be subject to customs charges. The relevant customs teams in the destination country will set these charges based on the value of the goods you are sending. (Refer to Terms & Conditions - Duties & Taxes)

Yes. SimplyParcel offers DDP (Delivered duty paid) and DDU (Delivering duties unpaid- DDU). You may choose to have import charges prepaid by you (Delivered duty paid - DDP) or billed to your recipient (Delivering duties unpaid- DDU) after package has been shipped. (Refer to Terms & Conditions - Duties & Taxes)

Packages can be returned to sender for several reasons including, insufficient or wrong address, refused by consignee, prohibited items or no/insufficient customs documentation.

If your item is being returned, there will be charges which you will need to pay to have the package shipped back to you. Return shipments usually cost more than the original shipping price. We will be in touch with you to resolve your issue and guide you on the next steps to take.

If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. It is important to provide accurate dimension and weight of the package to avoid extra charges. (Refer to Terms & Conditions - Packing And Labelling)

Bear in mind that shipping carrier charges address correction surcharge for incomplete, incorrect address or a change request for delivery address. (Refer to Terms & Conditions - Address Correction)

In the event that the carrier is not able to locate your package and certify it as "MISSING SHIPMENT", we will file a lost claim with the carrier. (Refer to Terms & Conditions - Missing Parcel)

When a package is damaged, the shipping carrier will need to review further whether the damage was caused by mishandling during transit, or due to insufficient packing. It is important to take photos of the parcels and items before shipment and prepare the packing list. (Refer to Terms & Conditions - Damaged Package)

In the event of lost or damaged items, the shipping carrier will need all these documents to review the claim. Without which, the shipping carrier reserve the right to reject the claims, if applicable. (Refer to Terms & Conditions - Lost/Damaged Claim Process)

All claims must be filed to us within 3 business days of the actual delivery date. (Refer to Terms & Conditions - Lost/Damaged Claim Process)

kindly send us the following information via email at simplyparcelsg@gmail.com:
- Police report may be required for lost package;
- Tracking number;
- Photo of the package/parcel at all possible sides (Before Shipment);
- Photo of the individual items (Before Shipment);
- Photo of the damaged package/parcel at all possible sides (After Shipment);
- Photo of the broken/damaged items;
- Packing list - List all the items, quantity and value of each item;
- All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment)

Payout via Bank Transfer
Once your claim is approved, you will receive the compensation payout amount through bank transfer once SimplyParcel receives the payout from the shipping carrier. (usually 7-14 working days)