Privacy Policy

At SimplyParcel we are committed to protecting the privacy and security of our customers' personal information. This privacy policy explains how we collect, use, and share your personal information in connection with our website and shipping services. By using our website and shipping services, you consent to the collection, use, and sharing of your personal information as described in this policy.

Information We Collect

The website generally collects personal information with your specific knowledge and consent. For instance, when you purchase our services or register and/or set up an account/profile to access, visit and/or use certain portions of the website, you may provide a password and/or Login ID, or credit, debit card information, or other payment information, as well as your name, telephone number(s), email and/or street address, and other personally identifiable information. In addition, you may be asked to send us similar information via messaging (for example, email, SMS, MMS, or other technologies). Or you may call us and provide similar information to purchase the services.

Our website may also automatically collect information about you, your online behavior and your computer, mobile or other device. The information collected may include, without limitation, the make, model, settings, specifications (for example, CPU speed, connection speed, browser type, operating system, device identifier) and geographic location of you and/or your computer, mobile or other device, as well as date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), and/or service(s) you arrived from, and other clickstream data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing a telephone number, open an account and/or using our services you are consenting to be contacted by text message. Message & data rates may apply.

This Privacy Policy does not cover information collected elsewhere, including but not limited to offline and on sites, applications, destinations, or services linked to from the website.

How We Use Your Information

We use your personal information to provide and improve our shipping services, process your shipments, communicate with you about your shipments, and respond to your inquiries and requests. We may also use your information for our marketing purposes, such as sending you promotional emails and newsletters, unless you opt out of receiving such communications. We reserve the right to use the information we collect about your computer, mobile or other device (including its geographic location), for any lawful business purpose, including but not limited to diagnose services problems, analyse trends, and to otherwise administer the service. Geographic location information about you and/or your computer, mobile or other device may specifically be used to show you content based on geographic location such as a nearby drop off location.

Sharing Your Information

We may share your personal information with third-party service providers that assist us in providing and improving our shipping services, such as shipping carriers and payment processors. We may also share your information with government agencies and law enforcement officials as required by law or to protect our legal rights.

Information Security and Notification

We will try our best to safeguard your information with secure physical and electronic system. Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot fully guarantee the security of the information you send to us or the security of our servers, networks or databases, and by using the Website or Services. You agree to assume all risk in connection with the information sent to us or collected by us when you access and/or use the Website or Service, including but not limited to your personal, registration or payment information. You understand we are not responsible for any loss of such information or the consequences thereof. However, in the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may notify you via your computer, mobile or other device.

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices and services. We will post any changes to this policy on our website. SimplyParcel will review the policy every quarter and may update or modify the policy by posting a revised terms on the website. No notification will be sent to you. You may check the revised terms at any time by visiting this page. By submitting an order through the website, you agree to and acknowledge the Privacy Policy.